Application Error When Opening a File in Office 95 (161162)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q161162

SYMPTOMS

In any Office 95 application, you may receive an "Application Error" dialog box when you click Open on the File menu, but all other aspects of the application work properly. The text in the dialog box is:
Exception privileged instruction 0xc0000096

CAUSE

The Mso95.dll file has become corrupted.

RESOLUTION

To resolve this problem, do any one of the following:
  • Rename the existing Mso95.dll file and then copy a good Mso95.dll file from a different computer that does not exhibit this problem.
  • Rename the existing Mso95.dll file and then decompress or expand a new copy of the Mso95.dll file from the original installation media.
  • Reinstall Office 95.

Modification Type:MajorLast Reviewed:8/9/2001
Keywords:kbnetwork kbprb KB161162
©2002 Microsoft Corporation. All rights reserved.