Setup Hangs During First Reboot with Compaq NetFlex Driver (160946)


The information in this article applies to:

  • Microsoft Windows 95 OEM Service Release 2
This article was previously published under Q160946

SYMPTOMS

When you run Windows 95 OEM Service Release 2 (OSR2) Setup on a computer with a Compaq NetFlex controller (network adapter), the computer may stop responding (hang) on the first reboot. When you restart the computer, Setup does not continue and the computer may hang again.

CAUSE

The Compaq NetFlex driver supplies only a 4K buffer when paging in real mode, such as during the first reboot during Setup or when it is running in MS-DOS Compatibility mode.

RESOLUTION

To resolve this issue, use either of the following methods:
  • Contact your hardware vendor to obtain the Windows 95 OEM Service Release version 2.1 update.
  • Remove the NetFlex card from your computer and run Setup again. Do not choose Safe Recovery when you are prompted. When OSR2 is installed, put the card back in your computer and use the Add New Hardware tool in Control Panel to detect it.

    NOTE: If your hard disk is using MS-DOS Compatibility mode, your computer may hang when you run the Add New Hardware tool.

    For information about troubleshooting MS-DOS Compatibility mode, see the following article in the Microsoft Knowledge Base:

    130179 Troubleshooting MS-DOS Compatibility Mode on Hard Disks

Modification Type:MajorLast Reviewed:11/4/2002
Keywords:KB160946
©2002 Microsoft Corporation. All rights reserved.