SYMPTOMS
The following event IDs appear in the Application Event log:
Event ID 2380 MSExchangeMSMI
A memory access violation has occurred that prevents further processing
of a message. The access violation that occurred is an attempt to read
from 0. Please refer to the immediately following event(s) logged by MS
Mail Connector Interchange for more information on the message that
could not be processed.
Event ID 2446/2447 MSExchangeMSMI
MS Mail Connector Interchange has failed processing message from
Exchange. The message is left in the delivery queue. Use the MS Exchange
Administrator to view the details for this message or remove it from the
queue. This message entitled "<message subject>" is from <message
sender>. This error message will be logged again the next time MS
Connector is restarted if the message is not removed from the queue.
The message stays queued in the message transfer agent (MTA) and cannot be
deleted. Trying to delete one of these messages results in the following
error message:
The object is not valid. Microsoft Exchange Administrator ID no:
c1035b3c.
The event IDs 2380 and 2446/2447 are logged for each message queued
in the MTA, each time the MSExchangeMSMI service is restarted.
A zero length ATT file is created and orphaned in the Maildata\Att
directory of the Microsoft Mail Connector.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
4.0.
This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):