PI: 2.0: MAPI: Send Via E-mail Command Unavailable or Fails (158183)

SYMPTOMS

Microsoft Picture It! has two projects that use the Send Via Email command.

The Slide Show wizard (step 6).
The E-mail Postcard wizard (version 2.0 only) (step 9).

In some cases this command is unavailable. In other cases the command may start a mail tool you don't normally use and the process may fail with an error, or because the mail message is never sent.

CAUSE

If the Send Via Email command is unavailable, there is no mail server on Windows 95 that is compliant with MAPI (the Messaging Application Programming Interface).

If the Send Via Email command fails, it is usually because a MAPI-compliant mail tool is present but it is not setup for use. Or, your Internet service provider does not give you access to Internet mail (i.e. you cannot send mail directly to an address with this format, myname@business.com).

RESOLUTION

The system requirements for the Send Via Email command in are the same as for the Send command on the File menu in many Windows applications.

To test the Send command using Microsoft Write, do the following:

Click Start button, and then click Run.
Type write and click OK.
On the File menu, click Send.

If your mail client launches and you are able to send a file via email, the Send Via Email command in Picture It! should work also. If Microsoft Write can send and Picture It! can't, call Picture It! technical support.

If sending a file from Microsoft Write fails, contact the technical support organization for your email tool and say something like this:

"I'd like to use Microsoft's File Send feature without having to attach the files to email myself. Is there a way to make my email service accept MAPI calls so that the File Send command in Microsoft Write will launch my email editor?"