Err Msg: The MAPI Spooler Has Shut Down Unexpectedly (158153)
The information in this article applies to:
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Workstation 4.0
This article was previously published under Q158153 SYMPTOMS
When you use the Internet Mail information service with Windows NT
Messaging, you may receive the following error message after sending or
receiving new mail:
Microsoft Windows Messaging Subsystem
The MAPI Spooler has shut down unexpectedly. Close all
mail-enabled applications before attempting to log on again.
You may also receive the following error message:
Dr. Watson for Windows NT
An application error has occurred and an application error log is
being generated.
MAPISP32.exe
Exception: access violation (0xc0000005), Address: 0x00000000
When this occurs, you cannot deliver any new mail until you quit and log
off all mail-enabled programs. The Deliver Now command on the Tools menu
may also be disabled.
CAUSE
This behavior can occur if the Remote Access Service network service has
been removed.
RESOLUTION
To resolve this issue, reinstall the Remote Access Service network
service. To do so, follow these steps:
- In Control Panel, double-click Network.
- Click the Services tab, and then click Add.
- In the Network Service box, click Remote Access Service, and then
click OK.
- Configure the port that you want to use with the Remote Access Service
network service.
- When you are prompted to restart the computer, do so.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows NT
version 4.0. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
Note that this is not an issue with Microsoft Internet Mail and News. This
issue applies only to the Internet Mail information service that you can
configure as part of your Windows NT Messaging profile.
Modification Type: | Major | Last Reviewed: | 9/9/2002 |
---|
Keywords: | KB158153 |
---|
|