STOP 0x0000000A when Accessing IIS After Windows NT 4 Upgrade (157054)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
  • Microsoft Internet Information Server 1.0
This article was previously published under Q157054

SYMPTOMS

A computer running Windows NT that accesses an Internet Information Server may display a blue screen with the following STOP message:
STOP: 0x0000000A (0x0000015a, 0x0000001c, 0x00000000, 0x80116bf4)
IRQL_NOT_LESS_OR_EQUAL
NOTE: The first and fourth parameters will be identical on a single processor x86-based system.

CAUSE

This problem has been known to occur when you upgrade Windows NT 3.51 servers to Windows NT 4.0 and these computers have Windows NT 3.51 components already on them that are not upgraded.

For Example:
  1. McAfee VirusScan for Windows NT Versions 2.5.1(9607)and 2.5.2(9609) are not compatible with Windows NT 4.0. If you try to install the software, the setup program will not install because it detects an incompatible platform; however, because the software was installed before the Windows NT computer was upgraded, the Virus Scan software remains installed and can produce the STOP message discussed above.
  2. This problem has also been known to occur after upgrading a Windows NT 3.51 server with Gateway Services for NetWare to Windows NT 4.0.

RESOLUTION

  1. To resolve the problem, simply disable the McAfee services and follow the uninstall instructions provided with the McAfee product.
  2. Remove Gateway Services for NetWare and reinstall the service.

MORE INFORMATION


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:8/9/2001
Keywords:kbnetwork KB157054
©2002 Microsoft Corporation. All rights reserved.