XCLN: Contributor Unable to Submit Form to Public Folder (156320)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Windows NT client 4.0
This article was previously published under Q156320

SYMPTOMS

When you try to open a form installed in a Public Folder for which you have contributor privileges, the following error message may appear:
The folder could not be opened. You need additional permission to perform this operation. See your administrator.

CAUSE

The behavior is due to the design of the Public Folder permission hierarchy and how forms are composed.

WORKAROUND

To work around this problem, try one of the following.
  1. Add the Public Folder to the Global Address List (GAL).
    1. In the Admin.exe program, select the properties for the Public Folder.
    2. On the Advanced tab, clear the "Hide from Address Book" check box.
  2. Create the form as a send form instead of a post form and mail it to the Public Folder.
-or-

If the form has already been designed as a post form (and has not been extended):
  1. Create a new send form.
  2. Copy and paste the controls from the old form to the new form.
-or-

If the form must be a post form, try one of the following two workarounds:
  1. Configure, at minimum, Reviewer privileges for all accounts that will contribute.
  2. Create a rule in the public folder that contains the folder application, to auto forward all items to another Public Folder that only a selected few have privileges to.
-or-
  1. Install the folder application to an accessible folder (like a personal folder).
  2. After starting the form from the personal folder, submit the item and drag it from the accessible folder to the destination Public Folder, which also contains the same folder application.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbusage KB156320
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