No Administrative Tools or Common Folders Available (155587)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q155587

SYMPTOMS

When Microsoft Windows NT 4.0 installation finishes and it is started for the first time, an error message may appear mentioning that a service or device driver failed to start and instructing the user to check Event Viewer for more details.

Additional symptoms may include the following:
  • All Common group folders, including Administrative Tools, are unavailable, so it is not possible to check Event Viewer or run any of the administrative tools such as User Manager for Domain, Server Manager, User Profile Editor, Performance Monitor, Backup, or Disk Administrator.
  • No output or error message is displayed when trying to obtain the network configuration dialog box by right-clicking the Network Neighborhood icon.
  • No Network icon appears in Control Panel.
  • No output is produced when you run Control Network from command line.

CAUSE

These symptoms may appear if the Ole32.dll file in the %WinDir%\System32 folder is missing or corrupt.

RESOLUTION

Restore a fresh copy of the Ole32.dll file from the Windows NT installation CD to the %WinDir%\System32 folder, restart the system, and check your network configuration settings.
Modification Type:MajorLast Reviewed:8/8/2001
Keywords:kbnetwork KB155587
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