Cheyenne ARCServe Does Not Work with Windows NT Drivers (155570)
The information in this article applies to:
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Workstation 4.0
This article was previously published under Q155570 SYMPTOMS
Your computer's tape drive cannot be detected using Cheyenne ARCServe
backup software.
-or-
Arcserve may recognize the drive, but regardless of format it will not
recognize any tape in the drive. Specifically, in Arcserve Manager, if you
select Device, there will be no tape listed. Arcserve will normally show
that a tape is loaded in the drive even if the tape format is not
compatible with Arcserve software.
CAUSE
A Windows NT tape device driver is loaded and started.
RESOLUTION
Remove the Windows NT drivers and load the ARCServe drivers according to
Cheyenne's instructions.
MORE INFORMATION
This behavior is by design. Cheyenne does not use the Windows NT driver
model. If you load the Windows NT driver, it "claims" that device, and the
device cannot be accessed by the ARCServe drivers.
ARCServe is manufactured by Cheyenne, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
| Modification Type: | Major | Last Reviewed: | 8/8/2001 |
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| Keywords: | kb3rdparty KB155570 |
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