Cannot View Long File Names on Network in 16-Bit Programs (154710)

SYMPTOMS

When you are trying to open a file in a 16-bit program across a CSNW network connection, folders or file names may not appear in the dialog boxes.

CAUSE

16-bit programs may not be able to discern the representation of long file names on NetWare servers. This commonly occurs when a program uses the Commdlg.dll that is provided with Windows NT 4.0 for dialog boxes.

RESOLUTION

To access the documents, use one of the following methods:

Change the name of the folder on the NetWare server so that it does not have a long directory name.
Change the name of the document to a shorter file name that uses the 8.3 naming convention.
Map a drive directly to the directory that contains the document.
View the documents by using My Computer or Windows NT Explorer. Double- click the file you want to open.
If possible, upgrade your 16-bit program to a 32-bit version.

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

153949CSNW Does Not Support MS-DOS Name Space Correctly

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K