Print Manager Hangs If Printer Description Has Multiple Commas (154027)
The information in this article applies to:
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0
This article was previously published under Q154027 SYMPTOMS
Under Windows NT 3.51, Print Manager stops responding when you attempt to
connect to a shared network printer. This problem occurs when Print Manager
is building a browse list of available printers in your workgroup or
domain.
Under Windows NT 4.0, the Add Printer wizard stops responding when you
attempt to perform the same operation as above.
CAUSE
One or more of the shared printers in the workgroup or domain has a comment
or description that contains multiple comma characters in succession, such
as "Finance printer,,High Quality,2nd Floor".
RESOLUTION
Edit the printer description or comment to remove the multiple, successive
commas.
STATUS
Microsoft has confirmed this to be a problem in Windows NT versions 3.51
and 4.0. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
| Modification Type: | Major | Last Reviewed: | 8/9/2001 |
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| Keywords: | kbnetwork KB154027 |
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