XFOR: Exchange Requestor Drops Users After Dirsync (152424)
The information in this article applies to:
- Microsoft Exchange Server 4.0
This article was previously published under Q152424 SYMPTOMS
When a Microsoft Exchange Server acts as a directory synchronization
(dir-sync) requestor, it may drop custom recipients from its Global
Address List (GAL). This occurs when it processes specific transactions
that have been inserted into dir-sync through a manual import file.
CAUSE
Users are dropped when transactions are received that follow the
alternative format suggested in the "Microsoft Mail Administrator's Guide,"
for versions 3.2 and 3.5. On page 328(page 330 of the 3.5 manual), the
following example is given for modification of a user's template
information:
M George Jones
- Title:/Sales Rep
- Local:/3423
- Department:/Sales
Microsoft Exchange will respond unpredictably when it processes a
transaction in this format. One effect often seen is that it drops the user
from the GAL.
STATUS
Microsoft has confirmed this to be a problem in version 4.0 of Microsoft
Exchange Server. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
WORKAROUND
To make template modifications without encountering this problem, construct
the input file using modify transactions similar to the following:
M George Jones PCM:ABC/TESTING/GJONES
George Jones PCM:ABC/TESTING/GJONES
- Title:/Sales Rep
- Local:/3423
- Department:/Sales
Notice the extra line added beneath the line beginning with M. Microsoft
Exchange expects transactions in this two-line format.
If users have been dropped from the GAL due to this problem, request a full
import and the users will be restored on the next dir-sync cycle. To
request a full import on Microsoft Exchange, start the Microsoft Exchange
Administrator program and view the properties of the Dir-Sync Requestor
object. On the Settings property page, select the Import on Next Cycle
checkbox.
MORE INFORMATION
See Appendix A of the Microsoft Exchange Administrator's Guide for
additional information regarding the import program and its use with an
import file.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbusage KB152424 |
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