SYMPTOMS
When you are running one of the programs listed above and are trying
to play either an animation or video, you receive one of the following
error messages with diagonal lines in the background:
Video not available, cannot find 'vids:iv32' decompressor"
Video not available, cannot find 'vids:msvc' decompressor
RESOLUTION
To resolve the problem, use the following steps:
Windows 95/98
NOTE: The following steps give instructions for replacing all of the
video compression codecs that are included with Windows 95/98.
- Exit Explorapedia.
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- Click the Windows Setup tab.
- In the Components list box, click Multimedia.
- Click Details.
- If the Video Compression check box is selected, the codecs may be
damaged and you need to remove them. If the Video Compression check box
is not selected, continue to step 8. To remove the video compression
codecs, follow these steps:
- Click the Video Compression check box to clear it, click OK, and then click OK.
- Repeat steps 3-6 to return to the Video Compression option in
Add/Remove Programs.
- Click the Video Compression check box to select it.
- Click OK, and then click OK. Follow the instructions on the screen.
If you are still unable to run Explorapedia, try the following
troubleshooting steps.
NOTE: The following steps involve renaming and deleting files and
folders. For more information about how to accomplish these tasks in
Windows, see your Windows printed documentation or online Help.
- In the Windows\System folder on your hard drive, rename the following files:
Iccvid.drv (Supermatch Cinepak)
Indeov.drv (Intel Indeo)
Ir32.dll (Intel Indeo)
Msvidc.drv (Microsoft Video 1 Compressor)
Msrle.drv (Microsoft RLE Compressor)
- Repeat steps 2-9 in the section above.
For more information about video compression codecs in Windows 95/98,
please see the following article in the Microsoft Knowledge Base:
138261 Error Message: Video Not Available, Cannot Find Decompressor
Windows 3.x
NOTE: The following steps give instructions on replacing all of the video
codecs that are included with Video for Windows.
- Exit Explorapedia.
- Reinstall Explorapedia.
If you are still unable to run Explorapedia, try the following
troubleshooting steps.
NOTE: The following steps involve renaming and deleting files and
folders. For more information about how to accomplish these tasks in
Windows, see your Windows printed documentation or online Help.
- In the Windows\System folder on your hard drive, rename the following files:
Iccvid.drv (Supermatch Cinepak)
Indeov.drv (Intel Indeo)
Ir32.dll (Intel Indeo)
Msvidc.drv (Microsoft Video 1 Compressor)
Msrle.drv (Microsoft RLE Compressor)
- Delete the following folder on the hard drive, and then reinstall
Explorapedia.
For Explorapedia: The World of Nature, versions 1.0 or 1.2, delete:
For Explorapedia: The World of People, version 1.0, delete:
- Restart Windows.
For more information about video codecs in Windows 3.x, please see the
following article in the Microsoft Knowledge Base:
124945 Video Clip Error Msg: Cannot Find Decompressor