HPMON Causes an Access Violation in SPOOLSS (150485)
The information in this article applies to:
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Server 3.51
This article was previously published under Q150485 SYMPTOMS
SPOOLSS may cause an access violation, which will cause the Spooler service
to fail.
If Dr Watson is enabled you may get a report in DRWTSN32.LOG.
CAUSE
The Spooler service (SPOOLSS) is a fairly simple and very reliable service.
The Spooler service needs what are called Monitors to communicate with. The
Spooler service has been designed to be modular which gives users the
flexibility to add specific Monitors (device-specific drivers) to Windows
NT. These Monitors run as part of the Spooler service.
If the Monitor has difficulty, it can cause the Spooler to attempt to
access memory not available to the Spooler; this is called an Access
Violation. To help determine which Monitor is most likely at fault, check
for a DRWTSN32.LOG. Open the file with an ASCII editor such as Notepad and
search for the KeyWord FAULT.
HPMON incorrectly handled a DLC timed out response from DLC.
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.51.
This problem was corrected in the latest Windows NT 3.51 U.S. Service
Pack. For information on obtaining the Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):
Modification Type: | Major | Last Reviewed: | 11/3/2003 |
---|
Keywords: | KB150485 |
---|
|