XCLN: Public Folder Favorites do not Show Subfolders (149636)

SUMMARY

When Microsoft Exchange Windows clients are used to add a public folder to the public folder Favorites list, any subfolders of that public folder will not be available through the Favorites list.

This is by design and has been implemented this way to reduce network traffic.

MORE INFORMATION

For example, consider the following public folder tree.

Public Folder A
   Public Folder B
      Public Folder C

If Public Folder A is added to the Favorites, upon selecting this folder through the Favorites, its subfolders (Public Folder B and Public Folder C) will not be seen.

The public folder tree could be physically on many different Microsoft Exchange Servers, even though each user will only see one public folder tree. If the Microsoft Exchange client displayed the folder hierarchy below each public folder favorite and was notified of each addition to the public folder (in order to display the folder name in boldface), each individual user could have network connections to many different servers and receive notifications of new items from all of them. As the number of users increased, the network traffic generated by the public folder notifications would increase. For organizations with tens of thousands of Microsoft Exchange users, this network traffic could be significant.