Compaq Proliant May Save Corrupted Memory.dmp When Crashing (148968)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.51
This article was previously published under Q148968

SYMPTOMS

Your Compaq Proliant multi-processor server does not create a valid Memory.dmp crash dump after a Windows NT STOP error occurs, even though it is configured to do so (under Control Panel, System, Recovery).

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

The symptom mentioned above also occurs on non-Compaq systems with less than 256 MB of RAM. The correct this problem, apply the Service Pack mentioned above or re-create the system page file (not a guaranteed solution).

There are two ways to delete the system page file:
  • Boot to MS-DOS (or another operating system) and delete PAGEFILE.SYS. After you restart Windows NT, add the page file back in Control Panel System. Restart Windows NT.

    -or-
  • From the Virtual Memory dialog box in Control Panel System, note the current settings for page file Initial Size and Maximum Size. Change both Initial Size and Maximum Size to zero and restart Windows NT. Next, change the Initial Size and Maximum Size back to the original settings. Restart Windows NT.
If the cpqarray.sys version you are using is from SSD version 2.01 or earlier you can download the softpack - sp2746.exe from Compaq or use the cpqarray.sys file from Windows NT 4.0 service pack 3. The Sp2746.exe fix specifically addresses the inability to generate a memory dump file on Compaqs with a Smart 2 array controller. To determine the version of Cpqarray.sys you are using, right click on the file in explorer, choose properties, and click on the version tab.
Modification Type:MajorLast Reviewed:11/4/2003
Keywords:kbnetwork KB148968
©2003 Microsoft Corporation. All rights reserved.