Garbled Faxes with Class 2 Fax/Modem (148877)
The information in this article applies to:
- Microsoft Windows 95
- Microsoft Windows 98
This article was previously published under Q148877
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it
if a problem occurs. For information about how to do this, view the
"Restoring the Registry" Help topic in Regedit.exe or the "Restoring a
Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
When you receive a fax in Microsoft Exchange, the fax may appear garbled.
When you open the fax in Fax Viewer, the output may resemble a bar code
or contain blank pages.
CAUSE
This behavior can occur because some Class 2 fax/modems reverse the bit
order of incoming faxes.
RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry
Editor can be solved. Use Registry Editor at your own risk
For information about how to edit the registry, view the "Changing Keys
And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and
Delete Information in the Registry" and "Edit Registry Data" Help topics
in Regedt32.exe. Note that you should back up the registry before you edit it.
To resolve this issue, switch the bit order of incoming faxes for affected
fax/modems. To reverse the bit order for incoming faxes, follow these
steps:
- Exit and log off Microsoft Exchange.
- Using Registry Editor, add the string value CL2SWBOR to the
following registry key
Hkey_Local_Machine\Software\Microsoft\At Work Fax\Local Modems\TAPI0001<xxxx>
where <xxxx> is a unique TAPI identifier for the fax/modem.
- Set the string value for CL2SWBOR to 1.
- Quit Registry Editor, and then restart your computer.
Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
---|
Keywords: | kbenv kbHardware kbprb KB148877 |
---|
|