Err Msg: Explorer Caused a Page Fault in Module Shell32.dll (148322)

SYMPTOMS

When you try to open My Computer, Control Panel, or the Printers folder, you may receive one of the following error messages:

Explorer caused an invalid page fault in module Shell32.dll.

-or-

Explorer caused a divide error in module Shell32.dll.

CAUSE

These error messages can occur if you are running a version of Plug-In for Windows (Plugin.exe) earlier than version 2.5. Versions of Plug-In for Windows earlier than version 2.5 are not compatible with Windows.

RESOLUTION

To resolve this behavior, contact the software's manufacturer to see if they can supply you with an updated version of the program that is compatible with Windows.

WORKAROUND

To work around this behavior, disable Plug-In for Windows. To do so, remove Plugin.exe from the Startup folder or from the "load=" line in the Win.ini file in the Windows folder, and then restart your computer.

MORE INFORMATION

For additional information about other possible causes for the 'Explorer caused a divide error in module Shell32.dll' error message, click the article number below to view the article in the Microsoft Knowledge Base:

136475 Err Msg: Explorer Caused a Divide Error in Module Shell32.dll

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