PC Adm: Admin Program Hangs when Regenerate Is Run (147930)
The information in this article applies to:
- Microsoft Mail for PC Networks 3.2
- Microsoft Mail for PC Networks 3.5
This article was previously published under Q147930 SYMPTOMS
When you try to Regenerate the default address list for Microsoft Mail
Remote for Windows and MS-DOS, the computer where the Mail Administrator
program (ADMIN.EXE) runs may hang.
NOTE: You will not get an error message, and the computer must be rebooted.
CAUSE
ADMIN.EXE hangs because it encounters a corrupt XXXXXXXX.USR file.
NOTE: ADMIN.EXE will always hang in the same place during the Regenerate
process. You can determine this by looking at the file size of the
RNETWORK.GLB file after the computer has been rebooted. Even though the
process does not finish, a new file is generated with the current date
stamp.
RESOLUTION
Once the computer is hung, use the appropriate network operating system
utility to determine which files the Mail Admin account had locked open.
Each time ADMIN.EXE hangs, it will have the corrupt XXXXXXXX.USR file
locked open.
Rename the corrupt XXXXXXXX.USR identified above, and then run Regenerate
again. If there are no other corrupt files, Regenerate will complete
successfully.
Go to the .XTN subdirectory. If more than one .XTN file exists in the
subdirectory, type out each XTN file until the corrupt .USR file is
located. The .USR file with the corrupt hex number is associated to a
specific postoffice name.
Run ADMIN.EXE, and select External-Admin, Export, Select. Only select the
postoffice that has the corrupt XXXXXXXX.USR file. The next time mail is
exchanged between these two postoffices, the corrupt .USR file will be
updated. Then run Regenerate to get a current default address list.
NOTE: Files opened by ADMIN.EXE when it is hung may need to be closed from
the server before ADMIN.EXE can be run again.
| Modification Type: | Major | Last Reviewed: | 11/5/1999 |
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| Keywords: | KB147930 |
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