Serial Mouse Fails With CalComp Digitizer (147551)

SYMPTOMS

After you install the CalComp Wintab32 Digitizer Services and Driver version 3.2 for Windows NT 3.51, a serial mouse does not work and the following system events are logged in the Event Viewer:

Event ID: 3
Source: Serial
Description: User configuration data for parameter COM2 overriding firmware configuration data.

Event ID: 11
Source: Serial
Description: The hardware resources for COMx are already in use by another device.

Event ID: 22
Source:Serial
Description: A conflict has been detected between two drivers which claimed two overlapping Io port regions. Driver ccntdrv, with device <\Device\PointerPort0.Translated>, claimed an IO port range with starting address in data address 0x28 and 0x2c, and length in data address 0x30.

Event ID: 22
Source:Serial
Description: A conflict has been detected between two drivers which claimed two overlapping Io port regions. Driver Serial, with device <\Device\Serial1.Translated>, claimed an IO port range with starting address in data address 0x28 and 0x2c, and length in data address 0x30.

Event ID: 24
Source: Serial
Description: A conflict has been detected between two drivers which claimed equivalent IRQs. Driver CCNTDRV, with device <\Device\PointerPort0.Translated>, claimed an interrupt with Level in data address 0x28, vector in data address 0x2c and Affinity in data address 0x30.

Event ID: 24
Source: Serial
Description: A conflict has been detected between two drivers which claimed equivalent IRQs. Driver Serial, with device <\Device\Serial2.Translated>, claimed an interrupt with Level in data address 0x28, vector in data address 0x2c and Affinity in data address 0x30.

NOTE: The COM ports, IRQ and addresses in system events mentioned above will vary depending on the system configuration.

RESOLUTION

The system events that appear in the Event Viewer are by design.

To correct the problem with the serial mouse:

Make sure that the Calcomp Digitizer drivers are installed by following the instructions included with the Calcomp drivers. Turn the digitizer power off and verify that the digitizer tablet is properly connected to the computer.
Verify that the settings of the serial mouse, the digitizer, and other hardware peripherals. Make sure that each device is using a unique IRQ, COM port and Base I/O port address. In Windows NT, run Control Panel Ports and select the COM port. Click Settings and then click Advanced to view the IRQ and Base I/O Port Address settings.

If there are no resource conflicts, proceed to step 3. If you have detected resource conflicts (especially with the digitizer), contact Calcomp Technical Support at (800) 458-5888 and see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: 112584
TITLE : Error Messages Caused by Incorrect Serial Port Configuration

ARTICLE-ID: 137584
TITLE : CalComp Digitizer Fails on Windows NT 3.51

In Control Panel Devices, verify that Serial has started.
In Control Panel Devices, select Sermouse and click Startup. For Startup Type, select System. Click OK and quit Control Panel.
Shut down and restart Windows NT.

The third-party products discussed here are manufactured by Calcomp, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.