Schedule+ Locks Schedule File on Server (147512)

SYMPTOMS

When you try to synchronize a Schedule+ file, you may get the following error message:

Your schedule may have only been partially synchronized. The schedule is being used by someone else. Try again later.

Additionally, other users that also have the above schedule open will not be able to add, modify, or delete any information from the schedule. They will receive one of the following error messages:

The item cannot be inserted (deleted).

-or-

The item attribute cannot be changed.

The schedule is being used by someone else. Try again later.

CAUSE

There are two possible causes:

One of the users using this file may be synchronizing with the server; in which case, the situation is temporary.
Someone may have the file unknowingly locked open. This can occur when a user exits Schedule+ 7.0 when he or she has another user's appointment book open and minimized. This "other" schedule will open minimized the next time the user runs Schedule+. When this happens, the program does not finish opening completely, the splash screen is locked in the background, and the "other" person's schedule file on the server is locked open.

RESOLUTION

In the first situation, the user receiving the error can repeat his last action, and the change should now be accepted.

In the second situation listed above, it must be determined which user has the "problem schedule" locked open. Once this user restores the minimized schedule to a normal window, the splash screen will close, and the server file will no longer be locked. Other users will now be able to modify the schedule.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Schedule+ version 7.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.