XADM: Service Did Not Start Due to Logon Failure (147499)


The information in this article applies to:

  • Microsoft Exchange Server 4.0
  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
This article was previously published under Q147499

SUMMARY

When installing the Exchange Server the user may encounter the "STOP" message:
While attempting to start the Microsoft Exchange System Attendant service, the following error was encountered:

The service did not start due to a logon failure.

Microsoft Windows NT
ID no: 0xc002042

MORE INFORMATION

This error is related to the account that was used when prompted for "Choose the services account and type the Password" at the beginning of the Exchange Server setup.

RESOLUTION

Enter the correct password for the chosen account. If the password cannot be remembered, run User Manager for Domains, provided with Microsoft Windows NT Server, and reset the account's password.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbsetup KB147499
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