PC Ext: Remote Client Sets Hop Count to Ten (147471)

SYMPTOMS

A mail message sent from the Version 3.2 of Microsoft Mail Remote for Windows version 3.2 or 3.5 client, may result in a non-delivery message similar to the following:

From: POSTMASTER
To: < sender of message >
Subject: Mail failure
Date: Thursday, May 23, 1996 3:22PM

FROM: < sender of message >
TO: < recipient of message >
DATE: 23-05-96
TIME: 15:22

SUBJECT: < subject of message >

----------------------------------------------------------------

[003] Message hop count exceeded. Message followed the following route:
NETCAD/HBPO01
NETCAD/BUPO01
NETGRI1/RH02
NETGRI1/IH01
NETSIS/WO01
NETSIS/EUO01
NETSIS/HUB02
NETUFE/HUB01
NETUFE/HUB03
NETUDI/UDIPO1

while attempting to send to the following addresses:
<net>/<po>/<mailbox>

CAUSE

The non-delivery report is generated when the number of hops reaches ten, regardless of the hop count setting as configured in the Admin program. The Remote Windows client does not pick up the administrator set hop count from the postoffice. The client inserts a hop count of ten in all messages.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later:

   File Name      Version
   ----------------------
   External.exe   3.5.30

This hotfix has been posted to the following Internet location as Remcy2k.exe:

ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/

MORE INFORMATION

The Windows Remote Client has no access to the hop count as set by the administrator on the home postoffice. The 3.05.0030 version of external implements code to insert the postoffice value of hop count into remote client messages. Prior versions of external did not change the value of hop count when handling remote client messages.

In the Microsoft Mail for PC Networks Administrators Guide, Chapter 7, is a section describing the purpose of hop count and the procedure to set it. This setting is designed to affect all client mail for users having a mailbox on the postoffice.

See Article 147368 for more information about a similar hop count problem for messages generated by the Microsoft Mail for Windows client.

PC Ext: Remote Client Sets Hop Count to Ten (147471)

SYMPTOMS

CAUSE

RESOLUTION

STATUS

MORE INFORMATION