XCLN: Cannot Reinstall MS Exchange Client Service Provider (147365)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0
  • Microsoft Exchange Windows NT client 4.0
  • Microsoft Exchange Windows NT client 5.0
This article was previously published under Q147365

SYMPTOMS

If you remove an information service in Microsoft Exchange and then try to reinstall it, the information service may not appear when you click Services on the Tools menu and then click Add.

CAUSE

This behavior can occur if a dynamic-link library file (DLL) associated with the information service is missing.

RESOLUTION

To resolve this issue, use one of the following methods:
  • Copy the .DLL from the Exchange Server CD-ROM to the \<winroot\system for Windows 95 or Windows 3.x or \<winroot>\system32 for Windows NT.

    -or-

  • For the Windows 95 additional service providers (including Microsoft Fax, Microsoft Mail, The Microsoft Network Online Service, or Internet Mail information service) extract each of the missing files from your original Windows 95 or Plus! for Windows 95 disks or CD-ROM to your Windows\System folder. For information about using the Extract tool, type "extract" at a command prompt, or see the following article in the Microsoft Knowledge Base:

    129605 How to Extract Original Compressed Windows Files

    For a listing of files associated with each information service, please see the More Information section of this article.

    -or-

  • If you want to reinstall the CompuServe Mail information service, double-click the Setup.exe file in the Drivers\Other\Exchange\Compusrv folder on the Windows 95 CD-ROM.

MORE INFORMATION

The following tables list the DLLs associated with each service provider.

Microsoft Exchange Server

File name     Location
---------     --------
For Windows95 or NT Exchange Server Clients:

Emsabp32.dll  Exchange Server CD-ROM <drive>:\setup\<platform directory>\ 
Emsmdb32.dll  Exchange Server CD-ROM <drive>:\setup\<platform directory>\ 
Emsui32.dll   Exchange Server CD-ROM <drive>:\setup\<platform directory>\ 

For Windows 3.x Exchange Server Clients:

Emsabp.dll    Exchange Server CD-ROM <drive>:\setup\I386\ 
Emsdp32.dll   Exchange Server CD-ROM <drive>:\setup\I386\ 
Emssui32.dll  Exchange Server CD-ROM <drive>:\setup\I386\

Personal Folders and Personal Address Book

File name     Location
---------     --------
Mspst32.dll   Win95_06.cab on Windows 95 CD-ROM or disk 6

Microsoft Fax

File name      Location
---------      --------
Awcl1_32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
Awdevl32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
Awfaxp32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
Awfxab32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
Awfxcg32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
Awrndr32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5

Microsoft Mail

File name    Location
---------    --------
Msfs32.dll   Win95_06.cab on Windows 95 CD-ROM or Win95_07.cab on disk 7

The Microsoft Network Online Service

File name      Location
---------      --------
Mosabp32.dll   Win95_07.cab on Windows 95 CD-ROM or disk 7
Moscfg32.dll   Win95_07.cab on Windows 95 CD-ROM or disk 7
Mosrxp32.dll   Win95_07.cab on Windows 95 CD-ROM or disk 7

Internet Mail

File name     Location
---------     --------
Minet32.dll   Plus_7.cab on Microsoft Plus! CD-ROM or Plus_6.cab on disk 6

CompuServe Mail

File name      Location
---------      --------
Csmapa32.dll   Drivers\Other\Exchange\Compusrv folder on Windows 95 CD-ROM
Csmapx32.dll   Drivers\Other\Exchange\Compusrv folder on Windows 95 CD-ROM

Notes

  • You cannot extract the Csmapa32.dll and Csmapx32.dll files from the CD-ROM. To reinstall the CompuServe Mail information service, run Setup.exe in the Drivers\Other\Exchange\Compusrv folder on the Windows 95 CD-ROM.

  • The CompuServe Mail information service is included in the CD-ROM version of Windows 95 but not in the floppy disk version. To use the CompuServe Mail information service, you must have the CD-ROM version of Windows 95.
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbenv kbprb KB147365
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