Error Messages Installing Drivers for Cardinal Voice Modems (147131)

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you are installing the Cardinal protected-mode drivers for a Cardinal MVP28.8IV modem, you may receive the following message:

   Please insert the disk labeled 'Windows 95 Disk 1' and then click
   OK.

When you insert the disk and click OK, you may receive a series of error messages similar to the following:

The <filename> on Windows 95 Disk 1 could not be found.

Insert the Windows 95 Disk 1 into the drive selected below and click OK.

Specifying the location of the disk simply generates the error message again.

You can complete the installation by clicking Skip File for the following files:

   Filexfer.cnt
   Filexfer.exe
   Filexfer.hlp
   Fte.dll
   Vvexe32.exe
   Wsvv.vxd

CAUSE

These errors occur if you installed Windows 95 from floppy disks rather than from a CD-ROM. The files listed in the error messages are from the Microsoft File Transfer tool, which is included only in the CD-ROM version of Windows 95.

RESOLUTION

The Microsoft File Transfer tool is included in the CD-ROM version of Windows 95 but not in the floppy disk version. If you are using the floppy disk version of Windows 95 and you want to use the Microsoft File Transfer tool, please see the following article in the Microsoft Knowledge Base:

140648 Microsoft File Transfer Available for Floppy Disk Users

MORE INFORMATION

The Cardinal protected-mode drivers should allow Windows 95 to function with the Cardinal MVP28.8IV modem. The missing files are for VoiceView only, so the modem should function correctly for data and faxes.

To verify that a modem is VoiceView compatible, follow these steps:

In Control Panel, double-click Modems.
On the Diagnostics tab, click the COM port for the modem, and then click More Info.
At the bottom of the diagnostics window there should be a line similar to the following:
AT+FCLASS=? 0,1,2,80
The "80" at the end designates VoiceView compatibility.