Cannot Open Fax: "A Problem Occurred While Working with..." (141696)


The information in this article applies to:

  • Microsoft Windows 95
This article was previously published under Q141696

SYMPTOMS

When you open a received fax, you may receive the following error message:
A problem occurred while working with, or connecting to, a linked or an embedded object or its source application.

CAUSE

This error can occur if one or more of the following files is missing or damaged:
  • Awview32.dll
  • Mfc30.dll
  • Mfcans32.dll
  • Mfco30.dll
  • Mfcuia32.dll

RESOLUTION

Check the size and date of the files, and extract new copies of the files from your original Windows 95 disks or CD-ROM. For information about using the Extract tool, please see the following article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

MORE INFORMATION

The files listed above are necessary for Fax Viewer to load. These files (except for Awview32.dll) are used by many programs and are not removed or reinstalled if you remove or reinstall Microsoft Exchange, Microsoft Fax, or Fax Viewer.
Modification Type:MajorLast Reviewed:12/17/2000
Keywords:KB141696
©2002 Microsoft Corporation. All rights reserved.