BUG: Service Pack 3 Causes Updated Epson Stylus to Fail (140985)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.51
This article was previously published under Q140985

SYMPTOMS

You can experience heap corruption when using Windows NT 3.51 Service Pack 3 and the updated Epson Stylus driver that supports 720 DPI printing. Typically the system will slow down and eventually lock up during print operations.

CAUSE

The cause of the problem is related to Service Pack 3 installing an earlier version of the following files:

RASDD.DLL
RASDDUI.CNT
RASDDUI.DLL

RESOLUTION

Steps to Resolve Problem

  1. Download the updated Epson Stylus drivers from the following locations:

    FTP:

    Bussys\winnt\winnt-public\drivers\3.51\Epson\<Platform>
  2. Remove the existing Printer. (From Printmanager, select the Epson Stylus driver and choose "Remove Printer" from the Printer Menu.)
  3. Expand the newly downloaded files into a separate directory, and do the following:
    1. In Control Panel, choose the Print Manager icon. The Print Manager opens. From the Printer menu, choose Create Printer. The Create Printer dialog box appears.
    2. Expand the Driver drop-down list by clicking its down arrow. Scroll to the bottom of the list and select Other. The Install Driver dialog box will appear.
    3. Either insert the disk you made during the downloading procedure, or type the path of the directory where you downloaded the driver. Then choose the OK button. A Select Driver dialog box appears, listing one or more printers.
    4. In the Printer Driver list, select the printer you want, and choose the OK button. Windows NT copies the needed file(s) and returns you to the Create Printer dialog box.
    5. Fill in the rest of the information fields, and choose OK.
    6. For instructions on how to configure your printer, see the section for the Print Manager in the "Microsoft Windows NT System Guide."

Alternative Procedure

  1. Remove the Printer from PrintManager. Locate the following Directory in FileManager:

    <NTDIR>\system32\spool\drivers\<Platform Specific>\1
  2. Rename the following files to *.OLD

    RASDD.DLL
    RASDDUI.DLL
  3. Run PrintManager again and re-install the Epson Stylus driver.

STATUS

Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Modification Type:MajorLast Reviewed:11/4/2003
Keywords:kbDriver KB140985
©2003 Microsoft Corporation. All rights reserved.