Mac Encarta 95: Some Sounds Do Not Play (137461)


The information in this article applies to:

  • Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh
This article was previously published under Q137461

SYMPTOMS

When you attempt to play sounds, some of the sounds, primarily national anthems, do not play. You may receive the following error message:
Could not open Multimedia window.

CAUSE

This problem occurs if the QuickTime version installed on the system is earlier than version 2.0.

RESOLUTION

To check the version of QuickTime, do the following:
  1. Open the System Folder.
  2. Open the Extensions Folder.
  3. Locate the QuickTime entry and click it.
  4. On the File menu, click Get Info.
If the version number is earlier than 2.0, reinstall a newer version from the Encarta compact disc or from your Apple Macintosh compact disc. The Quicktime extension is located in the System Files folder which is in the Installer Files folder on the Encarta compact disk.
Modification Type:MajorLast Reviewed:6/13/2001
Keywords:KB137461
©2002 Microsoft Corporation. All rights reserved.