Windows NT Backup Causes Access Violation When Started (137287)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
This article was previously published under Q137287

SUMMARY

When you start Windows NT Backup (NTBACKUP.EXE) a Dr Watson Access Violation error appears.

CAUSE

This error can be caused by corrupt log files in your %Systemroot%\system32 subdirectory. Catalog files are used by Windows NT Backup to sort the cache information from the tape.

RESOLUTION

To correct this problem, locate a file with the .Uxx extension (where xx is the number of the backup tape used during a backup session) in the %SystemRoot%\SYSTEM32 directory. Rename or delete the file and re-catalog the tape.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Modification Type:MajorLast Reviewed:12/16/2003
Keywords:KB137287
©2003 Microsoft Corporation. All rights reserved.