Macintosh Encarta 1995: Image File Could Not Be Loaded (137280)
The information in this article applies to:
- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh
This article was previously published under Q137280 SYMPTOMS
Picture frames in Encarta appear as gray boxes without pictures and contain
the following message:
The image requested could not be loaded.
If you click the gray box, the following error message appears:
The image file cannot be displayed. File is missing or there is
not enough memory available.
Text and other media such as maps, animations, sounds, video,
interactivities, charts and tables function normally.
CAUSE
The problem may occur if the FIF Component has been disabled, deleted, or
moved out of the Macintosh Extensions folder.
The FIF Component is a tool used for decompressing the graphic images used
by Encarta. If the FIF component is not in the Extensions folder when you
start the computer, the graphics files used by Encarta 1995 are not
decompressed and displayed properly.
RESOLUTION
To resolve this problem, locate the FIF Component on your computer, move it
to the Extensions folder and restart the machine. At the Finder level, you
can use Find from the File menu to help locate the FIF Component.
If the file has been deleted or is missing, copy the file from the Encarta
CD-ROM. The file is located in the System Files folder, which is in the
Installer Files folder. The FIF Component can be copied from the Encarta CD-
ROM directly into the Extensions folder on the Macintosh.
For more information about how to accomplish this task, see your Macintosh
printed documentation or online help.
| Modification Type: | Major | Last Reviewed: | 5/26/2001 |
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| Keywords: | KB137280 |
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