PC Gen: First Contact Form for MS Mail Connection Gateway (136895)
The information in this article applies to:
- Microsoft Mail Connection for PC and AppleTalk Networks 1.0b
- Microsoft Mail Connection for PC and AppleTalk Networks 3.2
This article was previously published under Q136895
Please use the checklist in this article to collect information about your
system before calling Microsoft Product Support Services. You will be able
to work more effectively with a Microsoft Support Professional if all the
information needed to trace and solve your problem is available. Include
any troubleshooting steps you have taken in an effort to resolve the
problem. Please be as complete and specific as possible when you fill out
this form.
There are ten articles of this type--one for each gateway product. Each
is different, so find the one suited to your case by searching these
keywords (without the spaces):
x 4 0 0 f c c m s f c c
3 c o m f c c p r o f s f c c
m c i f c c s m t p f c c
f f a p i f c c s n a d s f c c
f a x f c c c o n n f c c
CONNECTION GATEWAY PROBLEM REPORT FORM
REMEMBER: All LAN configuration questions must be answered. Check with
the LAN administrator, if necessary.
Connection Gateway version: 1.0b 3.2
GW server file version: 1.0b 3.2 3.2.4 3.2.5 3.2.6 3.2.7
3.2.8 3.2.9
Connection Name Utility (CNU) version: 1.0b 3.2 3.3 3.4 3.5
Proxy Net:
Proxy PO:
APPLETALK MAIL Server version: 2.x 3.0 3.0a 3.0b 3.1 3.1a
3.1c 3.1d 3.1d+
Server name: ___________________________________
Site name: ___________________________________
Macintosh model: ___________________________________
RAM installed: ___________________________________
Mac OS version: System 6.0x System 7.x
Memory allotted to Mail Server: ___________________________________
Size of Microsoft Mail data file: ___________________________________
Gateways installed: ___________________________________
Topology: LocalTalk EtherTalk TokenTalk
PC MAIL Postoffice version: ___________________________________
Gateway PO name (Net/PO): ___________________________________
Dir-Sync server name (Net/PO): ___________________________________
Information on machine running MacGate: _____________________________
_____________________________________________________________________
NOS: _____________________________
Other Questions
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Can the problem be reproduced?
Has this ever worked?
What has changed, if known?
List All Error Messages Reported
--------------------------------
Detailed Description of the Problem
-----------------------------------
List The Troubleshooting Steps Already Taken
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NOTE: Attach logs if available.
Modification Type: | Major | Last Reviewed: | 10/2/2003 |
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Keywords: | KB136895 |
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