System Stops Responding (Hangs) with Certain Backgrounds (136172)


The information in this article applies to:

  • Microsoft PowerPoint for Windows 95
This article was previously published under Q136172

SYMPTOMS

When you maximize or restore PowerPoint for Windows 95, version 7.0, while you have a custom background with one of the preset shades (Sapphire, for instance) selected, your system may stop responding (hang). You will not have mouse capability, and you will not be able to use the CTRL and TAB keys to switch other programs. You will have to turn off your computer or, if your computer has one, press the RESET button.

This problem occurs if you are using the Windows 95 S3 display driver.

WORKAROUND

If you are using the S3 driver, avoid maximizing or restoring PowerPoint while you are using slides with preset shaded backgrounds. Save your work often.

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbbug kbenv kbusage KB136172
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