Windows Disables Norton Desktop's Anti-Virus Program (135178)


The information in this article applies to:

  • Microsoft Windows 95
  • Microsoft Windows 98
This article was previously published under Q135178

SYMPTOMS

When you install Windows, Setup removes the anti-virus program installed by Norton Desktop for Windows 2.0 from the Config.sys file, and the anti- virus program no longer runs.

CAUSE

This anti-virus program is a terminate-and-stay-resident program (TSR) that requires exclusive disk access. Exclusive disk access is prohibited in Windows.

RESOLUTION

Upgrade to the latest version of Norton Desktop for Windows.

MORE INFORMATION

Setup disables (remarks out) the Nav&.sys line in the Config.sys file.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kb3rdparty kbprb KB135178
©2004 Microsoft Corporation. All rights reserved.