WD: Unable to Type in Message Area in WordMail (133197)
The information in this article applies to:
- Microsoft Word for Windows 95
- Microsoft Word for Windows 95 7.0a
- Microsoft Word 97 for Windows
This article was previously published under Q133197 SYMPTOMS
If you use the WordMail option in Microsoft Exchange and you compose a new
mail message, the keyboard does not respond in the message area.
CAUSE
This occurs when the File New dialog box is open in Microsoft Word.
WordMail is using Microsoft Word to create the mail message, and the File
New dialog box prevents typing the new message.
STATUS
Microsoft has confirmed this to be a problem in Word for Windows 95,
version 7.0. Microsoft is researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
RESOLUTION
Switch to Microsoft Word and cancel the File New dialog box.
MORE INFORMATION
When you use WordMail as your mail editor in Microsoft Exchange, Exchange
uses the existing session of Microsoft Word, or creates one if Word is not
running. If a dialog box such as File New is open, it prevents the session
from continuing, thus rendering WordMail unable to continue. The To:,
From:, CC's: and Subject: areas of the new message are components of
Exchange, while the message area is a component of WordMail.
NOTE: This error does not occur if the WordMail session is started before
Word is started; in this case, WordMail and Word each run in a separate
session.
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
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| Keywords: | kbinterop kbualink97 KB133197 |
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