MSB Human: Program Hangs in Classroom on Gateway 2000/GTK Audio (128423)

SYMPTOMS

When you get to the classroom in Magic School Bus Explores the Human Body or the Solar System, your computer may hang (stop responding) if you are using a Gateway 2000 computer that has the following configuration:

4 megabytes (MB) of RAM (Note that this problem may also occur after you play and win games if you have 8 MB RAM instead of 4 MB of RAM.)
486 processor
VGA CLGD54xx video chipset
Gateway 2000 Audio Driver chip version 1.20.xx_16 AZI Labs

Note that this problem may occur inconsistently.

RESOLUTION

To resolve this problem, update to the latest version of the Gateway 2000 Audio Driver.

If you have version 1.20.xx of the Gateway 2000 Audio Driver, call Gateway at (800) 846-2301 to obtain version 1.43 or later. If you have a modem, you can download the driver by calling Gateway's Bulletin Board Service (BBS) at (800) 846-7562. To install the new sound driver, follow the instructions provided by Gateway.

MORE INFORMATION

To find out which version of the sound driver you have, use the following steps:

In the Main group of Program Manager, double-click the Control Panel icon, and then double-click the Drivers icon.
From the list of Installed Drivers, select Gateway Audio and choose Setup.
Click the Info button on the settings panel to display information about your currently installed Gateway 2000 Audio Driver.

For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.

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