Cannot Remote Control Windows IPX/NetBIOS Client (128145)



The information in this article applies to:

  • Microsoft Systems Management Server 1.0
  • Microsoft Systems Management Server 1.1
  • Microsoft Systems Management Server 1.2

This article was previously published under Q128145

SYMPTOMS

When you try to initiate a remote control session with the client, a Quick Window appears and it looks like it is trying to connect. It closes itself. No error message appears.

CAUSE

This only occurs if Windows for Workgroups is configured to use both the NetWare shell and the NWLINK protocol stack. In that case, NWLINK grabs the IPX packets, but does not pass them on to WUSER.

RESOLUTION

Network Setup installs NWLINK by default, so you must manually remove it to make WUSER work.

NOTE: Loading support for "Netware Shell Versions 4.0 and Above" and the Microsoft Network with either NetBEUI or TCP/IP32 works correctly.

STATUS

Microsoft has confirmed this is a problem in Microsoft Systems Management Server versions 1.0, 1.1 and 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbArtTypeINF kbnetwork KB128145