Pointer Disappears When Using the Keypad as a Mouse (126570)
The information in this article applies to:
- Microsoft Natural Keyboard with IntelliType software
This article was previously published under Q126570 SYMPTOMS
When you use the Use Numeric Keypad As Mouse feature of the IntelliType
software, the mouse pointer disappears when you start an application.
CAUSE
This problem occurs when "No mouse or other pointing device" is selected
in the Mouse field in Windows Setup, or when the computer does not have a
serial input device installed.
RESOLUTION
A serial input device (such as an embedded or external mouse) must be
installed with an appropriate Windows driver and be functioning properly
before you can use the keypad as a mouse.
If you do not have a mouse to install, you can install the Genius serial
mouse driver on COM1 or COM2 because the Genius driver initializes without
checking to see if a mouse is actually present. To install the Genius
serial mouse driver, follow these steps:
- In Program Manager, double-click the Windows Setup icon in the Main
program group.
- In the Mouse box, select either Genius Serial Mouse On COM1 or
Genius Serial Mouse On COM2 and then follow the instructions on
the screen.
STATUS
Microsoft is researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
When the mouse pointer disappears, it is still active even though you
cannot see it. You can use the Sonar feature (located on the Pointer
Activity tab) to locate the mouse pointer.
Modification Type: | Minor | Last Reviewed: | 8/15/2005 |
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Keywords: | KB126570 |
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