WD6X: Word Quits When Printing to Color StyleWriter 2400 (124663)

WORKAROUND

Method 1:

This problem does not seem to occur if the printer is set to the Communications (Modem) port instead of the Printer port. To print to the Color StyleWriter printer through the communications port:

1. Remove the cable for the Color StyleWriter printer from the Printer port and plug it into the communications (modem) port.
2. In the Chooser, select the Color StyleWriter 2200 or 2400 driver and set it to the Communications (Modem) port. Close the Chooser.
3. Start Word and print a document.

NOTE: If you have a modem attached to the computer and your communications software packages allow you to reconfigure the software so that it will use the printer port, attach the modem's cable to the printer port and reconfigure the communications software to use that port instead of the communication port.

Method 2:

If the above method does not work, it may be necessary to change a setting in the Cache Switch control panel on your machine. In doing this, it will slow down the operation of the machine somewhat, but it should print correctly from Word. To do this, follow these steps:

1. From the Apple menu, choose Control Panels.
2. Double-click the Cache Switch control panel.
3. Select the More Compatible check box.
4. Restart the machine and try printing again from Word.

NOTE: The Cache Switch is not installed by default under System 7.1 or 7.5. If you want the Cache Switch installed you may need to add it with a custom System Install.

Method 3:

A final alternative is to increase the memory allocated to the Print Monitor.

1. Open the Extensions Folder in the System Folder and select the Print Monitor extension.
2. From the File menu choose Get Info.
3. In the Memory Requirements box increase the Minimum Size to 3000K. In addition, increase the Preferred Size to 3000K.

NOTE: Using the Stylewriter printer driver version 2.1.1 or later solves some but not all of these symptoms.