Explorapedia: Program Seems to Hang When Printing (124580)


The information in this article applies to:

  • Microsoft Explorapedia series: World of Nature for Windows 1.0
  • Microsoft Explorapedia series: World of People for Windows 1.0
This article was previously published under Q124580

SYMPTOMS

When you attempt to print an article in Microsoft Explorapedia, the program may seem to stop responding (hang).

CAUSE

This behavior can occur for either of the following reasons:
  • Explorapedia does not include a printer interface, so you do not receive error messages or warnings when the printer requires attention.
  • Explorapedia is graphically oriented, so it prints articles slower than other programs. It may take a few moments after the "Printing in progress" message disappears before you regain control with the mouse.

RESOLUTION

Windows 95/98

If you wait several minutes and notice no response from the printer, follow these steps to check the status of the print job:
  1. Click Start, point to Settings, and then click Printers.
  2. Double-click the printer you want to use.
  3. If you see an error message under in the Status column, resolve the printer error, or cancel the print job. To cancel a print job, follow these steps:
    1. Click the document.
    2. On the Document menu, click Cancel Printing.

      If you do not see a print status error, continue to wait for the print job to finish.
  4. Click Explorapedia on the taskbar.

Windows 3.x

If you wait several minutes and notice no response from the printer, follow these steps to use Print Manager to check the status of the print job:
  1. Press CTRL+ESC to open the Task List.
  2. In the Task List box, click Print Manager, and then click Switch To.

    If you do not see Print Manager, click Program Manager in the Task List box, click Switch To, and then double-click Print Manager in the Main group in Program Manager.
  3. If you see an error message under in the Status column, resolve the printer error, or cancel the print job. To cancel a print job, follow these steps:
    1. Click the document.
    2. On the Document menu, click Cancel Printing.

      If you do not see a print status error, continue to wait for the print job to finish.
  4. Press CTRL+ESC to open the Task List.
  5. In the Task List box, click Explorapedia, and then click Switch To.
Modification Type:MajorLast Reviewed:10/6/2003
Keywords:kbprb kbprint KB124580
©2003 Microsoft Corporation. All rights reserved.