GP Fault Occurs & Keyboard Is Remapped w/ProofReader & Word 6 (121167)
The information in this article applies to:
- Microsoft Windows Sound System 2.0
- Microsoft Windows Sound System 2.0a
This article was previously published under Q121167 SYMPTOMS
When you try to use the ProofReader utility in Microsoft Word version 6.0
for Windows, the following error messages are displayed: - An error has occurred in your application. If you choose Ignore, you
should save your work in a new file. If you close, your application will
terminate.
-and-
- Application Error: Winword caused a General Protection fault in module
S3640.DRV at 0003:0FD2
The keyboard is remapped for every keyboard entry in all text-based
applications.
CAUSE
The problem with keyboard mapping occurs because the CTRL+N combination is
used in both Microsoft Word version 6.0 for Windows and Windows Sound
System version 2.0 ProofReader. Word uses the CTRL+N function for starting
a new document. In ProofReader, the CTRL+N combination is used to begin
proofreading a range of selected items. ProofReader does not fully release
the CTRL key to Word, nor does it properly refresh the function of the CTRL
key. As a result, it seems as if the CTRL key is locked, making it possible
for all CTRL functions to occur.
If the CTRL key is pressed in Word after ProofReader has proofread a
document, the CTRL functions are released back to Word successfully without
the GP fault, application error, or remapping problems.
RESOLUTION
To correct this problem, press the CTRL key immediately after ProofReader
has completed proofreading the selected text in the Word document.
If you receive the GP fault and application error messages, reboot Windows
to correct the keyboard mappings.
STATUS
Microsoft has confirmed this to be a problem in Windows Sound System
versions 2.0 and 2.0a. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
The keyboard remapping does not effect the MS-DOS environment. The keyboard
mapping operates correctly after exiting Windows. Additionally, the
mappings are correct in MS-DOS virtual machines (VMs). However, when you
return to the Windows environment the mappings are still incorrect. You
must restart Windows to correct the problem.
| Modification Type: | Major | Last Reviewed: | 10/14/2003 |
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| Keywords: | KB121167 |
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