WFWG Err Msg: WINFILE Caused a GP Fault at 0009:028A... (118323)


The information in this article applies to:

  • Microsoft Windows for Workgroups 3.11
This article was previously published under Q118323

SYMPTOMS

When you format a floppy disk in File Manager, you receive the following error message:
WINFILE caused a General Protection fault in module WINFILE at 0009:028A
NOTE: This error message may occur immediately if the Quick Format option is chosen.

CAUSE

This general protection (GP) fault is caused by SYMEVNT.386, a device added to the [386Enh] section of the SYSTEM.INI file by Norton Utilities version 8.0: 
   device=symevnt.386   ;Added By NU8

RESOLUTION

Symantec has confirmed this to be a problem in SYMEVNT.386. To correct this problem, download file NU8DRV.EXE from the Symantec bulletin board service (BBS).

Before you obtain the NU8DRV.EXE file, you can work around this problem by opening the SYSTEM.INI file a text editor (such as Windows Notepad) and adding a semicolon preceding the device=symevnt.386 line to disable it: 
     ;device=symevnt.386   ;Added By NU8
Then restart Windows to make this change take effect.

NOTE: Disabling the above line is a temporary fix only, and it may cause problems with using Norton Utilities.

MORE INFORMATION

For more information, contact Symantec Technical Support by phone or through the Symantec forum on CompuServe (GO SYMANTEC).
Modification Type:MajorLast Reviewed:10/6/1999
Keywords:KB118323
©2002 Microsoft Corporation. All rights reserved.