Control Panel Does Not Accept Microsoft Driver Disk (117688)


The information in this article applies to:

  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
  • Microsoft Windows for Workgroups 3.11
This article was previously published under Q117688

SYMPTOMS

Windows or Windows for Workgroups fails to install a new printer driver from the printer driver disk you received from Microsoft Product Support Services (PSS). When you try to install the printer driver using the Unlisted or Updated Printer option in Control Panel, the Install Driver dialog box does not find any drivers on the floppy disk.

CAUSE

Some of the printer driver disks now being shipped have the printer drivers in a subdirectory instead of the root directory. Windows and Windows for Workgroups do not find the drivers by default because the drivers are located in a subdirectory.

RESOLUTION

At the command line in the Install Driver dialog box, type the path to the appropriate directory in which the driver is located.
Modification Type:MajorLast Reviewed:11/14/2003
Keywords:KB117688
©2003 Microsoft Corporation. All rights reserved.