SNADS: First Contact Form for SNADS Gateway (114406)

SUMMARY

Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You are able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type, one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

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    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c

MORE INFORMATION

               MICROSOFT SNADS GATEWAY PROBLEM REPORT FORM

Which SNADS Gateway is being used?    Linkage    Softswitch Central

Is connection HUB mail?   YES/NO
(SNADS used to connect two MS Mail postoffices.)

Gateway version: ________

MICROSOFT MAIL         Postoffice version: _____________________

                             Network name: _____________________

                          Postoffice name: _____________________

Foreign mail system host type? ______________________

Is postoffice name same as DGN?   YES/NO

If YES, postoffice name: _______________________

If NO, is MS Mail postoffice name 8 characters or shorter?   YES/NO

If NO, is MS Mail postoffice name   9   or   10   characters?
(NOTE: SNADS strips characters 9 and 10 from MS Mail mailbox name.)

Are postoffice names mapped to DGN address component?   YES/NO

Has this worked before?   YES/NO

If YES: When did it quit working? _________________________

Is problem seen on foreign mail system?   YES/NO

Is problem seen on local (MS Mail) system?   YES/NO

Is problem intermittent or consistently reproducible? ________________

Can mail be sent from foreign mail system to MS Mail?   YES/NO

Can mail be sent from MS Mail to foreign mail system?   YES/NO

If NO, can MS Mail user send mail: through general delivery?  YES/NO

                                   through DGN(DEN) addressing? YES/NO

Describe the problem
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