Envelope Address Prints Too High on BJ300 and BJ330 (113288)
The information in this article applies to:
- Microsoft Word for Windows 6.0
- Microsoft Word for Windows 6.0a
- Microsoft Windows 3.1
- Microsoft Windows 3.11
This article was previously published under Q113288 SYMPTOMS
When you print an envelope from Word 6.0 or 6.0a for Windows to a Canon
Bubble-Jet 300 (BJ300) or 330 (BJ330) printer using the Bubble-Jet printer
driver, the envelope delivery address prints too high on the envelope.
STATUS
Microsoft is researching this problem and will post new information here
in
the Microsoft Knowledge Base as it becomes available.
WORKAROUND
To print the envelope correctly, switch the Bubble-Jet to IBM Proprinter
XL24e emulation mode and use the XL24e driver by following the steps
below.
Switching Emulation Modes on the Printer- Turn the printer around so you are looking at the back of the printer.
- Open the drop-down door near the center of the back of the printer.
You should see a row of 18 dip switches. The left 8 switches are
labeled SW1. The right 10 switches are labeled SW2. By default, when the
Bubble-Jet is in native Bubble-Jet mode, all 18 switches are in the up
position.
- Using a pen or another pointed object, move the leftmost 2 switches
(SW1 #1 and #2) to the down position. This puts the printer in IBM
Proprinter XL24e emulation mode. (The remainder of the dip switches set
printer default settings, such as form length and line spacing. You do
not need to change these switches.)
Installing the XL24e Printer Driver- In Windows Control Panel, choose Printers.
- Choose the Add button.
- In the Printer box, choose the IBM Proprinter XL24e and choose the
Install button.
- Insert the appropriate Windows disk in your floppy disk drive and
choose the OK button.
- Once the Proprinter appears in the Installed Printers box, choose the
Set As Default Printer button and close the Printers dialog box.
Configuring Word for the Proprinter- From the Tools menu, choose Envelopes And Labels.
- Choose the Envelope tab.
- Choose the Options button.
- Choose the Printing Options tab.
- Choose the Reset button to return the Envelope feed options to their
defaults.
- Choose the landscape feed method (the left envelope feed icon) so that
the envelope feed method matches the method the printer actually uses.
- Choose the OK button to close the dialog box.
Printing an Envelope from Word- Insert an envelope in the top of the printer so that the top of the
envelope is facing down, the back flap of the envelope is facing the
front of the printer, and the left edge of the envelope lines up with
the zero (0) mark on the printer.
Do NOT press the Load button on the front control panel of the printer.
- From the Tools menu in Word, choose Envelopes And Labels.
- Type the envelope address information in the envelope window.
- Choose the Print button.
The envelope should be pulled into the printer and printed correctly.
REFERENCES
Canon Bubble-Jet 300/330 "User's Manual," pages II-4 through II-7
Modification Type: | Major | Last Reviewed: | 12/5/2003 |
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Keywords: | KB113288 |
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