Print Manager Freezes Under Stress (111994)
The information in this article applies to:
- Microsoft Windows NT Server 3.1
- Microsoft Windows NT Workstation 3.1
This article was previously published under Q111994 SYMPTOMS
When you continuously send print jobs, refreshing the print queue, and
occasionally log off and log back on with an account that has a mandatory
profile, Print Manager stops repainting itself. When the server gets into
this state, the Server service stops responding and the following message
may appear when you attempt to stop the server:
The service cannot be controlled in its present state.
CAUSE
The cause of this problem is that the Windows NT redirector gets in a
deadlock condition when two similar requests are being processed at the
same time.
STATUS
Microsoft has confirmed this to be a problem in Windows NT and Windows NT
Advanced Server version 3.1. A supported fix is now available, but is not
fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the service pack release containing this fix. Contact Microsoft Product Support Services for more information.
| Modification Type: | Major | Last Reviewed: | 10/30/2003 |
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| Keywords: | kbprint KB111994 |
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