Works: Setup Hangs While Running Setup on a Tandy Sensation (111346)


The information in this article applies to:

  • Microsoft Works 3.0
This article was previously published under Q111346

SYMPTOMS

Setup may stop responding (hang) after you select your desired setup type (that is, Complete, Custom, or Minimum) on a Tandy Sensation computer.

RESOLUTION

Most Tandy Sensations use WinMate as their default desktop shell. WinMate may cause a conflict with the setup procedure and needs to be disabled by changing the shell= line in the SYSTEM.INI file to read as follows: 
   shell=progman.exe
The Program Manager shell is an icon on the WinMate desktop. Even if Program Manager is started by double-clicking the Program Manager icon, WinMate is running in memory and may still cause the system to hang.

MORE INFORMATION

To change the shell= line in the SYSTEM.INI file:

  1. From the Windows Accessories group, run Notepad.
  2. Open the SYSTEM.INI file and comment out the shell= line in the [boot] section by typing a semicolon (;) at the beginning of the shell= line. This is the line that is loading the Tandy WinMate shell.
  3. Create a new line under the commented shell= line that reads: 
          shell=progman.exe
  4. After saving the changes to the SYSTEM.INI file, exit and restart Windows. The WinMate shell will now be disabled and your shell will now be Program Manager.
  5. Run the Works 3.0 for Windows Setup.
Upon completion of Works 3.0 for Windows Setup, you can change your shell back to the WinMate desktop, if so desired:

  1. Edit the SYSTEM.INI file again by commenting out the "shell=progman.exe" line (adding a semicolon to the beginning of the shell=progman.exe line).
  2. Remove the semicolon (;) in front of the previously commented "shell=" line that loads WinMate.
Modification Type:MajorLast Reviewed:1/21/2000
Keywords:KB111346
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