Problems with HP Jet Direct Card and 16 Mbps Token Ring Net (110685)
The information in this article applies to:
- Microsoft Windows NT Server 3.1
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Advanced Server 3.1
This article was previously published under Q110685 SYMPTOMS
When you print to a Hewlett-Packard (HP) printer connected to a 16 Mbps
token ring network using an HP Jet Direct card, all print jobs may not
print. Some print jobs may print okay, and others may not print at all. It
is possible that no error message is displayed, but the printer fails to
print. Other intermittent printing problems may also occur.
CAUSE
According to HP Technical Support, intermittent printing problems can occur
when using certain HP Jet Direct cards on a 16 Mbps token ring network
because only the newer cards (for example, the Jet Direct cards designed
for the HP LaserJet IV printers) are supported at that data rate. Older Jet
Direct cards (cards for the HP LaserJet IIIs), are not supported by HP at
16 Mbps. This problem is not specific to Windows NT.
RESOLUTION
If you are using an older HP Jet Direct card and are experiencing
intermittent problems, lower the token ring speed to 4 Mbps. If you are
using one of the newer cards that is supported at 16 Mbps, make sure that
you are using either Type 1 cabling or a Type 3 media filter. These media
requirements must be met in order for the card to be supported at the
higher token ring data rate. For additional information, call HP Technical
Support at (208) 323-2551.
The products included here are manufactured by vendors independent of
Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability. NOTE: For information regarding the discontinuance of JetAdmin and product substitutes, go to the following website:
Modification Type: | Minor | Last Reviewed: | 10/18/2005 |
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Keywords: | kbprint KB110685 |
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