Mac Gty: Gateway Entry Behavior After Gateway Removal/Install (104127)
The information in this article applies to:
- Microsoft Mail for AppleTalk Networks 3.0
- Microsoft Mail for AppleTalk Networks 3.1
This article was previously published under Q104127 SYMPTOMS
With version 3.0 or 3.1 of Microsoft Mail for AppleTalk Networks, you
may receive an undeliverable mail message when you send mail to
gateway recipients you added to your Personal Address Book (PAB). If
the particular gateway has been removed, Mail will be returned to you
with the following error message:
Could not be delivered because the gateway has been removed
This may cause confusion, because you would expect gateway recipients
to be removed when the gateway is removed.
CAUSE
System-defined gateway recipients such as those added by the network
manager or by a batch process such as the Connection Name utility will
be removed when the gateway is removed. This removal is by design.
System-defined gateway recipients can be copied and installed by using
the Gateway Installer program. To preserve the account information,
the network manager should use the Copy Accounts and Recipients
feature of the the Gateway Installer before removing the gateway or
rebuilding the Mail Data file. After the gateway resources have been
installed, the Install Accounts and Recipients option will replace the
user information.
In contrast, if you add gateway recipients to your PAB through the
particular gateway's custom form or the Special Addressing Form, the
recipients will remain in your address book after the gateway is
removed. The means you use to remove the gateway has no visual effect;
user-defined gateway recipients will remain whether the gateway is
removed with the Gateway Installer or whether the gateway is erased as
a consequence of rebuilding the data file using Mail Tools.
Administrator-defined gateway recipients will be removed in either
case.
System-defined gateway recipients who are added to a user's PAB will
be removed when the gateway is removed. Only entries that were defined
by the user using the special icon or a custom one-off addressing
screen will remain in the PAB.
RESOLUTION
Reinstalling the gateway (either the master gateway with the same
two-letter ID code, or the access gateway) should reactivate those
user-defined gateway recipients stored in your PAB. Once the
recipient's source gateway is reinstalled, you should be able to send
messages to the recipient just as you had before the gateway was
removed. Microsoft has tested and confirmed this process with the
AppleLink, Fax, and Mail Connection gateways.
However, some third-party gateways may produce different results. If
selecting the recipient and clicking the Details button fails to
return the correct information, you must redefine the gateway
recipient.
Modification Type: | Major | Last Reviewed: | 10/28/2003 |
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Keywords: | KB104127 |
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