Norton Desktop System Summary Gives Incorrect Information (102688)
The information in this article applies to:
- Microsoft Windows NT Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server
This article was previously published under Q102688 SYMPTOMS
The System Summary in Norton Desktop for MS-DOS displays incorrect
information about these system resources:
- DISK DRIVE SIZE: incorrect as displayed
- MEMORY SIZE: meaningless as displayed
- CPU SPEED: low as displayed
CAUSE
Norton Desktop for MS-DOS was not designed to work with multitasking
operating systems such as Windows NT. Desktop seeks and retrieves
system information in ways unsuited to multitasking systems. To gather
hard disk drive information, for example, Desktop tries a direct
access to the hard disk drive using the BIOS. Windows NT does not
support direct hard disk drive access and fails the call. Desktop,
instead of what it is looking for, finds error code information that
it reports without ascertaining that it is error code.
Desktop uses information from the .PIF file about extended (XMS)
memory and this also is not what it is looking for: the Windows NT
virtual MS-DOS machine (VDM) reserves 4 MB for your MS-DOS-based
application, and returns this number for any call about memory
resources.
Finally, Desktop's "loop" for checking CPU frequency returns incorrect
information in most multitasking systems.
WORKAROUND
Use Windows NT setup to find out the correct system resource values,
or run Desktop with Windows.
| Modification Type: | Major | Last Reviewed: | 11/14/2003 |
|---|
| Keywords: | kb3rdparty KB102688 |
|---|
|