Collecting Support Data

To prepare for this service action, perform the following:

  • Enable the reserve Common Raid Module (CRM) or Common Expansion Module (CEM) function.

    1. Reserve the CRM/CEM for maintenance.

    2. Enter a description of the service action (collecting support data).

    3. Select the estimated amount of time of the service action from the pull-down.

    4. Select the Reserve button.

      a) Other users will be alerted that this service action is in progress when they login.

    Collecting the Support Data

    1. If a problem is being worked on and more failure information is requested, the support data will need to be collected: Collect Support Data

      a) From the Collect Support Data screen select the Collect button on the right side of the screen .

      b) After successful completion the screen update will provide the name of the zip file and it's location in the host tmp directory.

    2. The file can now be sent to you next level of support for evaluation before the next step is taken.

    3. Disable the reserve CRM/CEM function.

      a) Select the Release button.